You’re now logged in as and will receive alerts when value modifications, new offers grow to be available or a vehicle is bought. Unfortunately, after I went to go purchase another Jetta a number of years later, I had a terrible expertise at Stevens Creek VW. After means an excessive amount of drama, I purchased my Jetta in Milpitas. Likewise, high dealerships have been extra probably to provide formal training to their employees (fifty seven p.c versus 40 p.c of the poor performers) and to use lengthy-term incentives to retain top talent. I can’t deny that I had the same experience with Honda of SC. They sold me a automobile they didn’t.
Although dealerships might do extra to enhance their operations, our examine suggests a bigger function for automakers as properly—notably on the subject of understanding the precise conditions that dealers face. Very few dealerships take the time to hire …